Terms & conditions

1. What Rolling Mechanics is

Rolling Mechanics is an introduction and booking service. We match customers who need mobile vehicle repairs, diagnostics, servicing or related work with independent self-employed mechanics (“the mechanic”). We do not carry out repairs ourselves and we are not a garage or motor vehicle repair company. “Rolling Mechanics” is a trading name of Symatec Ltd, a company registered in England and Wales (company number 17217755), and references to “we”, “us” and “our” mean that company. Registered office: 3 Tudor House, Old Heath Road, Weybridge, KT13 8TZ.

2. Your contract is with the mechanic

When you accept a quote or allow a mechanic to start work, you enter into a direct contract with that mechanic, not with Rolling Mechanics. The mechanic is responsible for diagnosing the fault, agreeing the scope of work, supplying any parts (unless agreed otherwise), carrying out the work safely and to a proper standard, and for their own tax, insurance and compliance with the law.

You pay the mechanic directly for their labour, diagnostics, parts and any other charges they quote. Rolling Mechanics does not collect or process payment for the mechanic’s work and does not become a party to the repair contract. If we communicate an expected price to you, we are simply passing on the mechanic’s quote or estimate on their behalf.

3. No responsibility for the work

Rolling Mechanics does not guarantee any work carried out by a mechanic and accepts no liability for any repairs, diagnostics, servicing, parts, advice or any other services provided by the mechanic. Any claim relating to workmanship, parts, damage, delay, loss or negligence must be directed to the mechanic who carried out the work.

To the fullest extent permitted by law, Rolling Mechanics is not liable for any direct, indirect, incidental, special or consequential loss or damage arising out of or in connection with the work carried out by a mechanic, including but not limited to vehicle damage, lost earnings, injury or third-party claims.

4. Quotes, payment and parts

Any quote or estimate for labour, diagnostics, parts or repairs is provided by the mechanic, not by Rolling Mechanics. Prices may change if additional faults are found, but the mechanic should explain this and obtain your agreement before proceeding.

Rolling Mechanics does not collect or process payment for the mechanic’s labour, diagnostics, parts, repairs or other automotive work. You pay the mechanic directly for those charges.

Separately, Rolling Mechanics charges its own booking/introduction fee to arrange and secure the mechanic. This fee is calculated and communicated by Rolling Mechanics after speaking to the mechanic about the requested job. It is a fee for our introduction and booking service and is not a deposit against, or deduction from, the mechanic’s invoice.

If Rolling Mechanics sends you a payment link, it is only for our own booking/introduction fee unless we clearly state otherwise. Payment links are processed by third-party providers and are subject to their terms.

5. Before the mechanic leaves

You must inspect the work, test the vehicle where safe to do so, and raise any concerns with the mechanic before they leave. Once the mechanic has left the site and payment has been made, it is much harder to resolve disputes. Rolling Mechanics cannot mediate or enforce any remedy after the job is complete.

6. Cancellation

You may cancel or reschedule a booking by calling or messaging us as soon as possible. If a mechanic is already on the way or has arrived, you may still be charged a call-out or diagnostic fee at the mechanic’s discretion.

The Rolling Mechanics booking/introduction fee may be retained only to the extent permitted by law and to reflect the booking and introduction services we have already provided. If Rolling Mechanics cannot arrange the booked mechanic or attendance, the Rolling Mechanics booking fee should be refunded.

Where you ask us to begin the booking service during any applicable cancellation period, we may begin immediately at your request. Any deduction or refund will then be handled in accordance with applicable consumer law. Your statutory consumer rights are unaffected.

7. Complaints

If you have a complaint about a mechanic’s work, please contact the mechanic in the first instance. You can also tell Rolling Mechanics so we can remove unreliable mechanics from our network, but we cannot issue refunds for the mechanic’s charges, order reworks, or accept legal responsibility for the mechanic’s actions. Any refund or remedy for labour, parts, diagnostics or repairs must be sought from the mechanic directly.

8. Your data, GDPR and privacy

Rolling Mechanics is the data controller for the personal information you provide through this website, by phone, by WhatsApp or by email. We process personal data under UK GDPR and the Data Protection Act 2018.

In short: we collect your name and contact details, vehicle details, location and a description of the issue so we can arrange a mechanic; we share those details with the mechanic attending, and with our payment-link, hosting and email providers; we do not store card details and we do not sell your data. Records are normally kept for up to seven years, and you have rights of access, correction, erasure, restriction, objection and portability.

Full detail — including lawful basis, storage, retention and how to exercise your rights — is set out in our privacy policy.

9. Governing law

These terms are governed by the laws of England and Wales. Any dispute relating to these terms or to Rolling Mechanics’ introduction service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact

Questions about these terms? Message us on WhatsApp or email hello@rollingmechanics.co.uk. Symatec Ltd, registered in England and Wales (company number 17217755). Registered office: 3 Tudor House, Old Heath Road, Weybridge, KT13 8TZ.